Refund Policy for Our Nutritional Supplements and Health Foods.

Subject to these terms, you may return unused, unopened products within 14 days of purchase for a refund, excluding shipping charges. The product must be in its original condition and packaging to be eligible for a refund.

To be eligible to return an item for a refund, it must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

Where items have been made or personalised for you, they are non-refundable unless defective. Please be sure to confirm all items prior to purchasing.

If you need to return an item, send us an email at our contact email address on this website and we will provide you with the address to return your items. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund and will process your refund within seven business days after the returned item is confirmed to be in reasonable condition.

When you are returning items, you should consider using a trackable shipping service or purchasing shipping insurance. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, other than for a faulty item, the cost of return shipping will be deducted from your refund.

***Products within 90 days of their expiration date are proactively removed from our inventory and won’t be distributed.

Refund Policy for Our Coaching Programs and Mini Programs.

We want you to feel confident and supported in your journey with us. However, we understand that sometimes circumstances change. If for any reason you decide that our coaching program is not the right fit, here’s how our refund policy works:

• 30-Day Refund Window: You have up to 30 days from the program's start date to request a refund.
• 50% Refund: If you request a refund within this period, you’ll receive 50% of the program fee back.
• Access to Resources: Once your refund is processed, your access to all program resources, including coaching materials, group forums, and any other program content, will end.

We’re here to support you during this 30-day period as you explore the program. If you have questions or need assistance, please reach out to us! We’ll be happy to help.

Non-Refundable Policy for Biological Age and Nutrigenomic Testing

Thank you for choosing our biological age and nutrigenomic testing services.

Please be aware that all purchases for biological age and nutrigenomic testing are final and non-refundable. 

Due to the personalized and scientific nature of these tests, as well as the resources required to conduct them, we are unable to offer returns or refunds once an order is placed.

We are committed to delivering accurate and meaningful insights through our testing services. If you have any questions or need further information about your results, please reach out—we’re here to support you in understanding and utilizing your health data.